• Secure payment methods
  • Inexpensive delivery
  • Rapid shipping
  • Free return
  • 0121 / 36 80 09 0
Privacy policy

We are committed to protecting your privacy on-line. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

Who we are?

The website is owned by Miotools GmbH, Erich-Zeigner-Allee 69–73, 04229 Leipzig and the Data Controller is René Grötschel-Leist.

The Data Controller is responsible for and controls the processing of your personal data in accordance with the Data Protection Act 1998 (the "Act"). By using this website, you consent to the collection and use of information in accordance with this privacy policy.

Personal data we may collect about you

We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you such as: your name, address, date of birth, email address, telephone and mobile phone numbers, credit card information.

We will use the information you provide for the purposes described in this privacy policy to which you agreed to at the time your data was obtained. Your personal data will be used to:

  • provide you with the information, goods and services offered through our website, for billing and order fulfillment
  • provide you with the services and information offered through our website and which you request
  • administer your account with us;
  • verify and carry out financial transactions in relation to payments you make online;
  • audit the downloading of data from our website;
  • improve the layout and/or content of the pages of our website and customize them for users;
  • identify visitors to our website;
  • carry out research on our users' demographics and tracking of sales data;
  • send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes.

Monitoring

We may also monitor who accesses our website, for example we may automatically collect access information about you, such as the type of internet browser you use, the website from which you have come to the our website and your IP address (the unique address which identifies your computer on the internet) which is automatically recognized by our web server such information enables us to assess our users, to build a profile.

We also use cookies on various pages on our website. Cookies are small text files that are saved on your computer. This information does not directly identify you and for more information please also read our section entitled cookies.

Credit Reference Agencies

We reserve the right to request information about you from other third parties such as credit agencies i.e. Equifax. We will add this information to the information we have previously processed about you so as to enable us to provide the goods or services to you or improve and enhance your buying experience as well as money laundering and fraud prevention.

Where we make such a request we will first inform you of this intention and whether any record of the search will be recorded on a credit file. You have a right to obtain a copy of your credit file for more information. For More Information: http://www.equifax.co.uk

Marketing purposes

Subject to obtaining your consent we may contact you by calling or texting you on the telephone numbers you have provided or by email with details of other products, and services.

If you prefer not to receive any marketing communications from us, you can opt out at any time. See further ‘Your rights’ below.

Use of cookies

We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computer’s hard disk. Cookies are used for several reasons, for example to recognize you whenever you visit this website ensuring you do not have to enter all your details and thereby speeding up the process so you do not have to log on each time.

It will also enable us to store your personal preferences, build a profile about you and target our marketing and advertising campaigns. We cannot provide a full service to you if you disable the cookie function on your web browser so we advise you to maintain the same. For further information about cookies and how to disable them please go to: aboutcookies.org

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.

In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transfered to a Google server in the USA and truncated there. The IP-anonymisation is active on this website. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage. The IP-address that your Browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en.

Disclosure of your personal data

We may disclose your personal data:

  • to credit reference agents — see ‘Credit Reference Agencies above;
  • in any other case where we are required to do so by law or if we believe that such action is necessary to prevent fraud or cybercrime or to protect the website or the rights, property or personal safety of any person.

We may also disclose aggregate statistics about visitors to our website in order to describe our services to prospective partners and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

Disclosure of your personal data

We may disclose your personal data:

  • to credit reference agents — see ‘Credit Reference Agencies above;
  • in any other case where we are required to do so by law or if we believe that such action is necessary to prevent fraud or cybercrime or to protect the website or the rights, property or personal safety of any person.

We may also disclose aggregate statistics about visitors to our website in order to describe our services to prospective partners and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. We will use technical and organizational measures to safeguard your personal data, for example:

  • access to your account is controlled by password and username which are unique to you;
  • we store your personal data on secure servers;
  • payment details are encrypted using SSL technology

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the website whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Your rights

If you are concerned about your data, you have the right subject to the payment of a small fee (currently £10) to request access the personal data which we may hold or process about you.

You have the right to require us to correct any inaccuracies in your data free of charge.

Right to prevent marketing

At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes.

You can opt-out any time by contacting us via email at info@miotools.co.uk.

Transfers outside the European Economic Area ("EEA")

In certain circumstances it may be necessary for us to transfer your personal data outside the EEA this may be because, for example, or service provider is in a location outside the EEA or if our servers are - at any time - located outside the EEA.

Where this is the case, we will take all appropriate steps to ensure the continued adequacy for the protection of your data is maintained.

Our contact details

We welcome your feedback and questions.

If you wish to contact us, please send an email to info@miotools.co.uk or you can write to us at (Erich-Zeigner-Allee 69–73, 04229 Leipzig, Germany) or call us on +44 121 36 80 09 0.