How do I return an item?

Our products fulfill the highest quality standards; of that we have no doubt. See for yourself, totally risk-free. If the products you've ordered do not completely fulfill your expectations, or if you find them to be flawed, damaged or defective in any way, sending them back is no problem. We accept returns within the statutory cooling-off period of 7 working days and grant additional 3 working days as a voluntary extension of the cooling-off period. Thereby all customers, whether private or business, have at least two full calendar weeks to withdraw from their purchase.We deserve the right to make a reduction from your credit if the item shows signs of wear and tear beyond what is considered necessary to test the functionality of the machine.

For items that can be sent by parcel post

If you wish to return one or more items, please inform us in advance by e-mail, fax or post. Then send the items to the address of our warehouse below. You will find further details on this in our  cancellation policy.

MioTools GmbH
Celsiusstraße 20
04420 Markranstädt

E-Mail: info@miotools.co.uk
Fax: +44 (0) 121 36 80 09 1

As soon as we have received the items, you'll be refunded the sale price without delay.

For items too bulky to be sent by parcel post:

If the item you're returning is not suitable for parcel post (for example, a bulky item such as a floor sanding machine), please inform us by fax, e-mail or post that you wish to return one or more items. Please note that for legal reasons, a notification by telephone is NOT sufficient in such cases.

If you have any further questions regarding order processing or payments, please contact our customer service department.

Mo-Thu: 8 a.m.-3 p.m., Fr: 8 a.m.-2 p.m.
Phone: +44 (0) 121 36 80 09 0
Fax: +44 (0) 121 36 80 09 1